PART TIME CUSTOMER CARE EXECUTIVE - TEMPORARY

WORKING HOURS: 9:00AM - 2:30PM / MONDAY - FRIDAY

NG15, NOTTINGHAM

11.44 PER HOUR

TEMPORARY ON-GOING

Job Description:

• Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
• Input orders ensuring all information is accurate
• Make outbound calls as per the relevant call schedule
• Offer alternatives when products are out of stock or products are discontinued
• Stay up to date with and actively promote products/special offers current promotions
• Manage multiple daily tasks simultaneously including inbound calls, releasing draft orders, outbound calls and customer emails
• Drive efficiency and encourage customers to use our website and support them through the journey
• Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.

Person Specification

• Customer service experience by phone
• Be able to work on own initiative to deliver business objectives
• Proficient in Microsoft office suite - essential
• Previous admin experience