Customer Service Advisor

Hucknall

Education

Annual

Permanent


  • Take and process sales orders from customers
  • Deliver goods to customers
  • Process and record goods in accurately
  • Store and organise warehouse stock and arrange in store merchandise
  • Be responsible for effecting an efficient and satisfactory delivery service to internal (branch) customers and external customers
  • Maintain the branch price file, office catalogue library and product literature
  • Promote and actively ensure the cleanliness and tidiness of the office, stores and trade counter
  • Goods purchasing under the direction of the Branch Manager
  • Process cash and card payments over the counter securely and responsibly
  • Take initiative by informing regular customers of new products or services and price changes
  • Listen to and resolve customers' complaints regarding products or services
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Be instrumental in accurate and timely stock counts
  • Answer telephones to provide information and receive orders
  • Provide information about items, such as availability, operation or description
  • A full, clean UK driving licence - including a valid forklift licence (training can be given)
  • Previous experience within a warehouse role
  • Demonstrated ability of working within a fast paced environment, maintaining high levels of customer service
  • Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given
  • A working knowledge of the health and safety requirements of the HASAW Act
  • Knowledge of ISO9002 is desirable but not essential as training will be given

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