Customer Service Advisor (EXPIRED)
Hucknall
Education
Annual
Permanent
- Take and process sales orders from customers
- Deliver goods to customers
- Process and record goods in accurately
- Store and organise warehouse stock and arrange in store merchandise
- Be responsible for effecting an efficient and satisfactory delivery service to internal (branch) customers and external customers
- Maintain the branch price file, office catalogue library and product literature
- Promote and actively ensure the cleanliness and tidiness of the office, stores and trade counter
- Goods purchasing under the direction of the Branch Manager
- Process cash and card payments over the counter securely and responsibly
- Take initiative by informing regular customers of new products or services and price changes
- Listen to and resolve customers' complaints regarding products or services
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Be instrumental in accurate and timely stock counts
- Answer telephones to provide information and receive orders
- Provide information about items, such as availability, operation or description
- A full, clean UK driving licence - including a valid forklift licence (training can be given)
- Previous experience within a warehouse role
- Demonstrated ability of working within a fast paced environment, maintaining high levels of customer service
- Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given
- A working knowledge of the health and safety requirements of the HASAW Act
- Knowledge of ISO9002 is desirable but not essential as training will be given
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