Hucknall rail passengers should find claiming a refund for delayed journeys much easier following East Midlands Railway's website improvements

East Midlands Railway (EMR) has announced improvements to its website which makes it easier for rail passengers to claim compensation if their journey has been delayed.

The company, which runs the rail services that call at Hucknall train station, has introduced a new account function to its website which helps delayed customers apply for a refund with only a few clicks.

EMR's Delay Repay function enables customers to get a refund if their journey is delayed for 15 minutes or more. Now it is even easier to claim after the company introduced the option for customers to create their own bespoke account. Choosing to set up an account means that personal details will always be prefilled, and season ticket holders can save their ticket details and skip having to add a new journey each time they are making a claim.

The account function also enables customers to save their preferred compensation method and their Delay Repay claims will now all be saved in one place for easier reference.

Compensation can be paid by BACS, credit or debit card, Amazon vouchers or PayPal. Alternatively, customer can opt to donate their compensation to Samaritans. Customers must send EMR their claim within 28 days of the delay.

Neil Grabham, Customer Services Director for East Midlands Railway, said: "When our services are delayed, we want to make sure our customers can be refunded in an easy and convenient way – as quickly as possible.

"This new account function will enable just that, helping customers to process their details in a few clicks and cut out unnecessary admin."